INTRODUCTION |
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| The terms and conditions indicated herein govern your use of the www.stjosephdrug.com website for the online purchase of products from St. Joseph Drug. The term “Company”, “We”, and “Us” shall pertain to ST. JOSEPH DRUG (JOLECO RESOURCES, INC.), the corporation that operates this website, while the word “Customer” or “You” shall refer to any person, company, or group that transacts with and places an order through this website. Please read the hereunder terms and conditions carefully before using our website. |
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| 1. | General Use of the Website | |||||||||
| 1.1 | By using this website, you accept and agree to be bound by the terms and conditions stated herein and all applicable laws governing its use. If you disagree with the given terms and conditions or any part thereof as stated, then your recourse is to refrain from using this website and the services it offers. |
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| 1.2 | We reserve the right to amend the terms and conditions or any part thereof at any given time, without prior or separate notice. Your continued use of the website after the posting of such amendments shall mean that you fully understand and accept such amendments and that you agree to continue to be bound by the same. You shall therefore be responsible in checking the latest terms and conditions every time you place an order. |
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| 1.3 | By using this website, you confirm that you are at least 18 years old and legally capable to enter into agreements under all applicable laws. For minors (below 18 years old), you are allowed to place an order in your name through your parents or legal guardian. |
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| 1.4 | You shall be liable or accountable for all the transactions or actions made using your account. It is therefore your duty and responsibility to protect your own account and password with utmost care. |
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| 1.5 | In using this website, you are prohibited from performing any of the following acts: | |||||||||
| a) | Post, promote, and/ or transmit any defamatory, lewd or offensive information or materials, or any information or materials that transgress applicable laws; | |||||||||
| b) | Post, promote, and/ or transmit materials that may damage the website and/ or its operations; | |||||||||
| c) | Provide data that are false and/ or inaccurate or engage in any acts of misrepresentation; | |||||||||
| d) | Modify or copy the materials from the website; | |||||||||
| e) | Use materials from the website for any commercial purpose or for any public display (commercial or non-commercial); | |||||||||
| f) | Attempt to decompile or reverse engineer any software contained in this website; | |||||||||
| g) | Remove any copyright or other proprietary notations from the website materials; | |||||||||
| h) | Transfer website materials to another person or "mirror" the materials on any other server; and | |||||||||
| i) | All and any other acts that constitute the use of this website for illegal purposes. |
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| 1.6 | Your review, comments, opinions, or suggestions regarding the use of this website are voluntary and that you grant us the right to use the same in your name and in any medium, free from any obligation and/ or compensation. |
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| 1.7 | We may temporarily or permanently terminate your right to use this website upon any violation or breach of the terms and conditions stated herein or any part thereof or if there is an order coming from pertinent regulatory authority for us to stop offering the services in this site. |
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| 1.8 | The materials contained in this website are owned by St. Joseph Drug and are protected by applicable copyright and trademark laws. |
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| 2. | Prices and Products | |||||||||
| 2.1 | The prices of products are generally the same for both our online store and physical stores. There are, however, special promos or discounts that may be exclusive to either the online store or the physical stores, thus, a price difference for certain products at a given period of time or promo duration may occur. |
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| 2.2 | The prices of the products are subject to change without prior notice. |
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| 2.3 | All product prices indicated in our website are expressed in Philippine Peso (PHP), inclusive of 12% Value Added Tax (VAT) and other applicable charges, but exclusive of the delivery fee. |
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| 2.4 | The prices charged are the ones applicable at the time the order was placed. |
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| 2.5 | All orders placed are subject to confirmation of product availability. In the event that we are unable to fulfill or complete your ordered products, we will notify you via call or SMS. |
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| 2.6 | Products/ items being sold through our website are of standard quality. We do not warrant that such items will meet your personal/ individual preferences. It is your responsibility to choose what fits your qualifications and/ or requirements. |
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| 3. | Online Placement of Order | |||||||||
| 3.1 | You shall be required to register as a user before you are allowed to place an order in this website. |
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| 3.2 | Upon placement of order, you will need to provide all the requested information for the order transaction to be processed and completed. It shall be your responsibility to ensure that the information provided in the order/ checkout page are true and correct in all respects. |
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| 3.3 |
For prescription medicines, you will need to upload the corresponding e-prescription file (scanned/ camera shot of the doctor’s prescription slip) before you are allowed to add the medicine/ drug to cart. The uploaded prescription slip is subject to validation and confirmation by our Pharmacist. |
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| 3.4 | You can still modify your order – correct errors or change the delivery address, before checkout. However, you may still request for the modification of the order after checkout but until 12:00pm only, upon placement of order. Please call us at 0917-565-3700 or 0998-530-3700 and our Online Store Admin will perform the requested modification. |
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| 3.5 | Cancellation of order must be made prior to shipment of the order but until 12:00pm only. To request for order cancellation, please call our Online Store Admin at 0917-565-3700 or 0998-530-3700. A notification via call/ SMS will be sent to you once your request is approved. |
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| We, however, reserve the right to initiate the cancellation of your order for the following reasons and we shall not be liable to you or to any person under these circumstances: | ||||||||||
| a) | If, after evaluation, the transaction is noted to be potentially fraudulent; | |||||||||
| b) | If (for store pick-up) you failed to claim your order within the 3-day claiming period; and | |||||||||
| c) | If, for any other reasons, the order transaction cannot be completed and/ or delivered. |
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| 3.6 | There is no required minimum order/ purchase amount. |
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| 3.7 | Upon our receipt of your order, an order confirmation, showing the summary of your order, will be sent to you via email, or just go to “My Account” and click “Orders” to display the order status. |
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| 3.8 | SJ Green Card (SJGC) members can also earn points for their online purchases of products from St. Joseph Drug. However, delivery fee and other fees/ charges are excluded from earning SJGC points. |
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| 4. | Shipping and Delivery | |||||||||
| 4.1 | 1. We will deliver orders in the following areas (except in island barangays).
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| 4.2 | There are two (2) ways in which you can receive your order: | |||||||||
| a) | via Home Delivery | |||||||||
| b) |
via Store Pick-up in any of the following St. Joseph Drug (pick-up point) branches: ✔ Perez Blvd., Dagupan City ✔ Mabini St., Poblacion West, Calasiao, Pangasinan ✔ Rizal St. corner Biagtan St., Poblacion, Mangaldan, Pangasinan ✔ Rizal St., Poblacion, San Fabian, Pangasinan ✔ Charms Bldg., Poblacion, Pozzorubio, Pangasinan ✔ CB Mall, Mc Arthur Highway, Nancayasan, Urdaneta, Pangasinan ✔ Zone 1 Market Road corner McArthur Highway, Villasis, Pangasinan ✔ Roxas cor. Malong St., San Carlos, Pangasinan ✔ Calvo St., Mangatarem, Pangasinan ✔ Poblacion, Basista, Pangasinan ✔ Poblacion, Binmaley, Pangasinan ✔ Solis Street, Barangay Poblacion, Lingayen, Pangasinan ✔ Poblacion, Quezon Avenue, Alaminos, Pangasinan ✔ Concordia (Pob.), Bolinao, Pangasinan ✔ National Road, Poblacion, Bani, Pangasinan ✔ Mother Goose Bldg., Tapuac District, Dagupan City, Pangasinan ✔ Joleco Bldg., I, A.B. Fernandez Ave., Dagupan City, Pangasinan ✔ E&J Bldg., Milo Street, Manaoag, Pangasinan ✔ Panda Ave., Poblacion, Mapandan, Pangasinan ✔ San Guillermo, San Jacinto, Pangasinan ✔ Blue Horizon Bldg., Quezon Blvd., Poblacion, Alaminos City, Pangasinan ✔ CentroMart, Rizal St., Lingayen, Pangasinan ✔ Poblacion, Aguilar, Pangasinan ✔ Romulo Highway, Poblacion, Bugallon, Pangasinan ✔ Gen. Luna St., Poblacion, Rosales, Pangasinan ✔ Quezon Blvd., Tayug, Pangasinan ✔ National Road, Umingan, Pangasinan ✔ Poblacion East, Alcala, Pangasinan ✔ M.H. Del Pilar St., Bayambang, Pangasinan ✔ CSI, Malasiqui, Pangasinan ✔ P. Tavera St., Poblacion, Binalonan, Pangasinan ✔ Guiset Sur, San Manuel, Pangasinan ✔ Poblacion West, Asingan, Pangasinan ✔ G/F Magic Mall, Alexander St., Urdaneta City, Pangasinan ✔ McArthur Highway, San Vicente, Urdaneta City, Pangasinan ✔ Poblacion, Infanta, Pangasinan ✔ Agbayani St., Poblacion, Sual, Pangasinan ✔ Poblacion, Urbiztondo, Pangasinan ✔ Poblacion, Burgos, Pangasinan ✔ Poblacion, Sta. Barbara, Pangasinan ✔ Panda Ave., Poblacion, Mapandan, Pangasinan ✔ Victoria Road, San Nicolas Norte, Agoo, La Union ✔ Agoo CSI, San Miguel, Agoo, La Union ✔ CSI City Mall, Biday, San Fernando, La Union ✔ Osmeña Street, San Fernando City, La Union ✔ Poblacion East, Rosario, La Union ✔ Brgy. Lacong, Tagudin, Ilocos Sur ✔ Hennady Bldg. McArthur Poblacion, Brgy. V, Bantay, Ilocos Sur ✔ National Highway, San Antonio, Candon City, Ilocos Sur ✔ Quezon Avenue, Vigan City, Ilocos Sur ✔ City Galore Square, J. P. Rizal cor. Ligot Sts., Laoag, Ilocos Norte ✔ Trece Grande Bldg., 187 JP Rizal St. Cor. Dr. Damaso Samonte St. Brgy 19, Laoag City, Ilocos Norte ✔ National Road, San Vicente, Orion, Bataan ✔ Taft St., Zone 5, Bangued, Abra ✔ Washington St., Brgy. 2 Abian, Batac, Ilocos Norte ✔ Middle Session, Baguio City, Benguet ✔ G/F Senvik Loy Bldg., La Trinindad, Benguet ✔ CSI Warehouse, Purok I Palanginan, Iba, Zambales ✔ Magic Mall, Poblacion, Sta. Cruz, Zambales |
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| 4.3 | We charge the following delivery fee: | |||||||||
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| 4.4 | We will deliver your order within the following schedule: | |||||||||
| a) | For Home Delivery | |||||||||
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| b) | For Store Pick-up | |||||||||
| You may expect your order to be ready within two (2) hours to a day (depending on the availability of ordered item) upon placement of order. You will be notified via call/ SMS once your order is ready for pick-up. We encourage you to claim your order within 3 days (during store hours) upon receipt of advice that your order is ready for pick-up, otherwise, such shall be deemed as cancelled. |
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| 4.5 | We will deliver your order from Monday to Sunday (including holidays) from 2:00pm to 6:00pm. |
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| 4.6 | We shall not be held in default for any delay in delivery of ordered items or non-delivery thereof due to fortuitous events and other events beyond our control. In this regard, we shall not be liable to you for any damages or losses arising out of the said delay or non-delivery. |
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| 4.7 | There are two (2) ways wherein you can track your order: | |||||||||
| a) | For every change in the order status, an email will be sent to you. | |||||||||
| b) | You can also check your order status by signing-in to your account. Just go to “My Account” and click “Orders” to display the order status. |
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| 4.8 | In case you are not home when your order arrives, you may have a representative receive and pay the package for you. However, if payment was made via bank transfer, your representative shall be required to present the following: | |||||||||
| a) | Authorization Letter; and | |||||||||
| b) | Your Valid ID (with picture and signature) and that of your representative. |
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| 4.9 | If nobody is available to receive your order, our Rider will bring your package back to St. Joseph Drug pick-up point branch nearest/ covering the shipping address you specified, for pick-up within the 3-day claiming period or you can have it redelivered but with a corresponding redelivery fee. | |||||||||
| 4.10 | We shall not be responsible for any incorrect, incomplete, damaged/ defective, expired or missing items noted after the delivery has been made and accepted by you. Your signature on the Acknowledgement Receipt (proof of delivery) signifies that you have received the products completely, correctly, and in good condition. |
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| 5. | Payment Methods | |||||||||
| 5.1 | We will initially accept the following modes of payment: | |||||||||
| a) | Cash on Delivery (COD) | |||||||||
| b) |
Bank Transfer to our Metrobank, BDO, or BPI bank account Notes: ✔ You shall be notified for the complete bank details and total amount due. ✔ Please wait for the confirmation of our Online Store Admin and the updated Order confirmation via email, before making your bank transfer transaction. |
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| c) | Pay In Store for store pick-up transactions in
a) the St. Joseph Drug pick-up point branch covering/ nearest the shipping address you specified
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| 5.2 | We reserve the right to change/ update the payment modes at any given time through announcement in our website. |
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| 5.3 | Failure on your part to make full payment based on the selected mode of payment shall entitle us to cancel the order or suspend the delivery of the products until full payment has been made. |
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| 5.4 | No extra charge will be collected; the amount indicated in the billing notification represents the total amount due (no hidden charges). |
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| 6. | Item Return/ Exchange/ Refund | |||||||||
| 6.1 | All products ordered from St. Joseph Drug are subject to quality checking by our designated personnel prior to delivery to/ pick-up by customers. | |||||||||
| a) | Upon delivery to/ pick-up by customer: | |||||||||
| ✔ Please inspect your package in the presence of our Rider/ Pharmacy Assistant. Your signature on the Acknowledgement Receipt signifies that you have received the products completely, correctly, and in good condition (not damaged/ defective and/ or expiring/ expired). | ||||||||||
| ✔ You may refuse to accept the product if such is incorrect, incomplete, or not in good condition. For home delivery, we will redeliver the replacement or additional item/ quantity free of delivery charge. | ||||||||||
| b) | After delivery to/ pick-up by customer: | |||||||||
| ✔ We will still accommodate request for item return/ exchange/ refund under the following conditions: | ||||||||||
| • Promptly returned within 7 days upon receipt of the product | ||||||||||
| • Duly supported by St. Joseph Drug official receipt | ||||||||||
| Note: We may require additional documents (e.g. photo of the affected product) to support your request. |
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| ✔ The following items will be acceptable: | ||||||||||
| • items in good condition provided such are: | ||||||||||
| - not in a vial | ||||||||||
| - not loose tablets/ capsules | ||||||||||
| Note: The product must be in its original box/ packaging (unused) and complete with gift/ promo item (if any). |
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| • products with explicit manufacturing defect | ||||||||||
| Note: Damaged/ defective items due to customer’s mishandling or improper use will not be accepted. |
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| ✔ Once your request is approved, we will redeliver the replacement or additional item/ quantity but with a corresponding redelivery fee (except for products with explicit manufacturing defect which we will redeliver free of delivery charge). | ||||||||||
| ✔ Requests for refund will be reviewed and handled on a case-by-case basis and subject to management’s approval. |
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| 6.2 | To request for item return/ exchange/ refund, perform any of the following: | |||||||||
| a) | contact 0917-565-3700 or 0998-530-3700; or | |||||||||
| b) | report via our live chat/ messaging; or | |||||||||
| c) | proceed to St. Joseph Drug pick-up point branch nearest/ covering the shipping address you specified. | |||||||||
| Note: | ||||||||||
| Request for return/ exchange/ refund of items ordered via our Online Store will not be accepted in any other St. Joseph Drug branches. |
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| 6.3 | Requests for item return/ exchange/ refund will be processed within 2-3 working days upon receipt of the required supporting documents. You shall be notified via call/ SMS once the request has been approved. |
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| 7. | Disclaimer and Limitation of Liability | |||||||||
| 7.1 | General information such as recommendations and other healthcare advice found in this site as provided by our Company or our trade partners shall only be taken as general aid and shall not be considered as a substitute to healthcare advice from qualified professionals who are more knowledgeable of the healthcare circumstances of each patient. We shall not be liable or accountable for any result arising from the use of information, advice, or materials from this site. |
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| 7.2 | The materials on this website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. |
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| 7.3 | Further, we do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website or otherwise relating to such materials or on any sites linked to this site. |
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| 7.4 | The materials appearing in this website may include technical, typographical, or photographic errors. We do not warrant that all the materials on this website are accurate, complete or current. We may make changes to the materials contained on this website at any time without prior notice. However, we do not make any commitment to update the materials. |
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| 7.5 | We shall not be liable to any loss or damage incurred arising out of the use/ access or the inability to use/ access this website, reliance on the information provided without prior verification, any system or server failure, delay or error, or computer virus as well as the use of links to other sites. You acknowledge and accept that the use of this site is generally for your own risk and we shall not be liable thereafter. |
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| 8. | Links | |||||||||
| Our website may be linked to other sites that are owned or operated by third parties. The linked sites are not under our control, thus, we are not responsible for the contents/ information indicated therein and the consequences of using/ accessing such linked sites. The inclusion of any link does not imply that we endorse the said site. The access to or use of any such linked website is entirely at your own risk. |
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| 9. | Governing Laws | |||||||||
| The terms and conditions stipulated herein shall be governed by and construed in accordance with the laws of the Philippines. Any dispute arising from this Agreement or in connection with this site shall be brought under the exclusive jurisdiction of the courts in this country. Failure on our part to initially enforce any part of this agreement shall not be construed as waiver of our right to enforce such provision or right, thereafter. |
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| 10. | Force Majeure | |||||||||
| We shall not be liable or responsible for any non-performance or delay in the performance of our obligation or any inaccuracies under this site that may arise due to fortuitous events or events outside/ beyond our control. |
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| 11. | Contact | |||||||||
| For any questions or concerns, you can communicate with us through 0917-565-3700 or 0998-530-3700 or via our live chat messaging. |
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1. We will deliver orders in the following areas (except in island barangays).
| a) Pangasinan ✔ Dagupan City |
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| b) La Union ✔ Agoo |
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| c) Ilocos Sur ✔ Tagudin |
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| d) Ilocos Norte ✔ Laoag City |
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| e) Bataan ✔ Orion |
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| f) Abra ✔ Bangued |
2. There are two (2) ways to receive your order:
a) via Home Delivery
b) via Store Pickup in any of the following St. Joseph Drug (pick-up point) branches:
✔ Perez Blvd., Dagupan City
✔ Mabini St., Poblacion West, Calasiao, Pangasinan
✔ Rizal St. corner Biagtan St., Poblacion, Mangaldan, Pangasinan
✔ Rizal St., Poblacion, San Fabian, Pangasinan
✔ Charms Bldg., Poblacion, Pozzorubio, Pangasinan
✔ CB Mall, Mc Arthur Highway, Nancayasan, Urdaneta, Pangasinan
✔ Zone 1 Market Road corner McArthur Highway, Villasis, Pangasinan
✔ Roxas corner Malong St., San Carlos, Pangasinan
✔ Calvo St., Mangatarem, Pangasinan
✔ Poblacion, Basista, Pangasinan
✔ Poblacion, Binmaley, Pangasinan
✔ Solis St., Brgy. Poblacion, Lingayen, Pangasinan
✔ Poblacion, Quezon Avenue, Alaminos, Pangasinan
✔ Concordia (Pob.), Bolinao, Pangasinan
✔ National Road, Poblacion, Bani, Pangasinan
✔ Mother Goose Bldg., Tapuac District, Dagupan City, Pangasinan
✔ Joleco Bldg., I, A.B. Fernandez Ave., Dagupan City, Pangasinan
✔ E&J Bldg., Milo Street, Manaoag, Pangasinan
✔ Panda Ave., Poblacion, Mapandan, Pangasinan
✔ San Guillermo, San Jacinto, Pangasinan
✔ Blue Horizon Bldg., Quezon Blvd., Poblacion, Alaminos City, Pangasinan
✔ CentroMart, Rizal St., Lingayen, Pangasinan
✔ Poblacion, Aguilar, Pangasinan
✔ Bugallon St., San Carlos City, Pangasinan
✔ Gen. Luna St., Poblacion, Rosales, Pangasinan
✔ Quezon Blvd., Tayug, Pangasinan
✔ National Road, Umingan, Pangasinan
✔ Poblacion East, Alcala, Pangasinan
✔ M.H. Del Pilar St., Bayambang, Pangasinan
✔ CSI, Malasiqui, Pangasinan
✔ P. Tavera St., Poblacion, Binalonan, Pangasinan
✔ Guiset Sur, San Manuel, Pangasinan
✔ Poblacion West, Asingan, Pangasinan
✔ G/F Magic Mall, Alexander St., Urdaneta City, Pangasinan
✔ Poblacion, Infanta, Pangasinan
✔ Agbayani St., Poblacion, Sual, Pangasinan
✔ Poblacion, Urbiztondo, Pangasinan
✔ Poblacion, Burgos, Pangasinan
✔ Poblacion, Sta. Barbara, Pangasinan
✔ Panda Ave., Poblacion, Mapandan, Pangasinan
✔ McArthur Highway, San Vicente, Urdaneta City, Pangasinan
✔ Victoria Rd., San Nicolas Norte, Agoo, La Union
✔ Agoo CSI, San Miguel, Agoo, La Union
✔ CSI City Mall, Biday, San Fernando City, La Union
✔ Osmeña Street, San Fernando City, La Union
✔ Poblacion East, Rosario, La Union
✔ Brgy. Lacong, Tagudin, Ilocos Sur
✔ Hennady Bldg. McArthur Poblacion, Brgy. V, Bantay, Ilocos Sur
✔ National Highway, San Antonio, Candon City, Ilocos Sur
✔ Quezon Avenue, Vigan City, Ilocos Sur
✔ City Galore Square, J.P. Rizal cor. Ligo St., Laoag City, Ilocos Norte
✔ Trece Grande Bldg., 187 JP Rizal St. Cor. Dr. Damaso Samonte St. Brgy 19, Laoag City, Ilocos Norte
✔ National Road, San Vicente, Orion, Bataan
✔ Taft St., Zone 5, Bangued, Abra
✔ Partelo St., Zone 2, Bangued, Abra
✔ Middle Session, Baguio City, Benguet
✔ G/F Senvik Loy Bldg., La Trinindad, Benguet
✔ CSI Warehouse, Purok I Palanginan, Iba, Zambales
✔ Magic Mall, Poblacion, Sta. Cruz, Zambales
3. We charge the following delivery fee:
| Mode of Delivery | Delivery Fee |
|---|---|
| Home Delivery | Delivery fee starts at P60.00 for the first four (4) kilometers. Additional amount will be charged depending on the distance of the shipping address you specified (please refer to the Shipping Fee Directory). |
| Store Pickup | Free of Charge |
4. We will deliver your order as follows:
a) for Home Delivery
| Orders Received | Delivery Schedule |
|---|---|
| Before 1:00pm | Same day delivery within 2:00pm to 6:00pm |
| After 1:00pm | Next day delivery within 2:00pm to 6:00pm |
b) for Store Pick-up
You may expect your order to be ready within 2 hours to a day (depending on the availability of ordered item) upon placement of order. You will be notified via call/SMS once your order is ready for pick-up. We encourage you to claim your order within 3 days (during store hours) upon receipt of advice that your order is ready for pick-up, otherwise, such shall deemed as cancelled.
5. We will deliver your order from Monday to Sunday (including holidays) from 2:00pm to 6:00pm.
6. There are two (2) ways to track your order:
a) For every change in the order status, an email will be sent to you.
b) You can also check your order status by signing-in to your account. Just go to “My Account” and click “Orders” to display the order status.
7. In case you are not home when your order arrives, you may have a representative receive and pay the package for you. However, if payment was made via bank transfer, your representative shall be required to present the following:
a) Authorization Letter; and
b) Your Valid ID (with picture and signature) and that of your representative.
8. If nobody is available to receive your order, our Rider will bring your package back to St. Joseph Drug pick-up point branch nearest/ covering the shipping address you specified, for pick-up within the 3-day claiming period or you can have it redelivered but with a corresponding redelivery fee.
ITEM RETURN/ EXCHANGE/ REFUND1. All products ordered from St. Joseph Drug are subject to quality checking by our designated personnel prior to delivery to / pick-up by customers.
a) Upon delivery to / pick-up by customer:
✔ Please inspect your package in the presence of our Rider / Pharmacy Assistant. Your signature on the Acknowledgement Receipt signifies that you have received the products completely, correctly, and in good condition (not damaged / defective and / or expiring / expired).
✔ You may refuse to accept the product if such is incorrect, incomplete, or not in good condition. For home delivery, we will redeliver the replacement or additional item/quantity free of delivery charge.
b) After delivery to / pick-up by customer:
✔ We will still accommodate request for item return / exchange / refund under the following conditions:
- Promptly returned within 7 days upon receipt of the product
- Duly supported by St. Joseph Drug official receipt
Note : We may require additional documents (e.g. photo of the affected product) to support your request.
✔ The following items will be acceptable:
- items in good condition provided such are:
- not in a vial
- not loose tablets/capsules
Note : The product must be in its original box/packaging (unused) and complete with gift/promo item (if any).
- products with explicit manufacturing defect
Note : Damaged / defective items due to customer's mishandling or improper use will not be accepted.
✔ Once your request is approved, we will redeliver the replacement or additional item/quantity but with a corresponding redelivery fee (except for products with explicit manufacturing defect which we will redeliver free of delivery charge).
✔ Requests for refund will be reviewed and handled on a case-by-case basis and subject to management's approval.
2. To request for item return/ exchange/ refund, perform any of the following:
a) contact 0917-565-3700 or 0998-530-3700; or
b) report via our live chat/ messaging; or
c) proceed to St. Joseph Drug pick-up point branch nearest/ covering the shipping address you specified.
Note : Request for return/ exchange/ refund of items ordered via our Online Store will not be accepted in any other St. Joseph Drug branches.
3. Requests for item return/ exchange/ refund will be processed within 2-3 working days upon receipt of the required supporting documents. You shall be notified via call/ SMS once the request has been approved.
INTRODUCTION |
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| We, at ST. JOSEPH DRUG (JOLECO RESOURCES, INC.), highly value your privacy and we are committed in the protection of the personal data/ information that you provide us through our website, www.stjosephdrug.com, and other sites that we own and operate. Collection, processing, handling, use, and access of your personal data/ information by our Company shall be strictly in accordance with the Data Privacy Act of 2012 (R. A. No. 10173) and all other related laws and issuances. |
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| 1. | Personal Data | ||
| 1.1 | Personal Data refer to any information that would directly and certainly identify you as an individual. For the purpose of processing and delivering your needs through our website, we will require you to register and create an online account with us. The personal data/ information that we collect for this purpose comprise, but is not limited to, the following: | ||
| a) | Name | ||
| b) | Home Address | ||
| c) | Date of Birth | ||
| d) | Gender | ||
| e) | Email Address | ||
| f) | Shipping and Billing Address | ||
| g) | Contact No. (Mobile and Landline Nos.) | ||
| h) | SJ Green Card Member Details |
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| 1.2 | Additional information may also be required when necessary such as bank details for online payments and other information as may be required. |
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| 1.3 | Please note that we secure the said data with your consent and is done legally. You are free to refuse our request for your personal information, with the understanding, however, that we may be unable to provide you with your desired services. |
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| 2. | Collection of Data | ||
| 2.1 | We collect and process your personal data/ information for the following purposes: | ||
| a) | To process and serve your online orders | ||
| b) | To deliver the purchased items | ||
| c) | To provide updates on the status of your orders | ||
| d) | To provide other customer service support (handle and process queries, requests, and complaints) | ||
| e) | To inform you of promotional events and other marketing campaigns | ||
| f) | To conduct surveys, know customers’ preferences, and establish trends | ||
| g) | To prevent and help identify any form of potential fraud |
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| 2.2 | We collect personal data mainly from the information you provide us when you register/ create an account in our website to avail of the services we offer. Other sources of personal information are accessed through the information you voluntarily provide in surveys, promos/contests, subscriptions, and reward programs as well as comments/ feedback you give in our website and those provided through our physical stores. |
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| 2.3 | We may also secure information indirectly from publicly available sources and those information available from third parties. In certain instances, we only process your data upon securing your permission where we directly ask for your consent. There are also those personal data that we need to process in order to protect both parties’ interest in accordance with law. |
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| 2.4 | We collect personal data/ information by fair and lawful means, with your knowledge and consent. |
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| 2.5 | Your continued use of our website will be construed as your acceptance of our practices regarding privacy and personal information. |
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| 3. | Sharing of Data | ||
| 3.1 | With the interest of providing you the necessary/ required services effectively, we may share your personal data to our authorized representatives, third party service providers, and our trusted trade partners. We shall ensure, however, that we will protect your privacy by taking all the necessary measures to bind all concerned parties to abide by their obligation to keep your information private, confidential, and safe and that such information are exclusively used for the particular purpose they are intended for. |
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| 3.2 | Please note, however, that those data that are directly collected from you by our trade partners when you sign-up or transact with them as a customer, will be governed by our trade partners’ own and separate privacy policy and that we shall not be responsible or accountable on how such information are used by said partners. |
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| 4. | External Links | ||
| Our website may be linked to external sites that are not operated or owned by us. Please be aware that we have no control over the content and practices of these sites, and we shall not be responsible or liable for their respective privacy policies. |
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| 5. | Security Measures | ||
| 5.1 | We protect, within acceptable and appropriate means or measures, all data that we collect and store, to prevent loss, theft, unauthorized access/ disclosure, copying, use, or modification thereof. |
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| 5.2 | Please also note that we only keep/ store your personal data/ information when necessary to effectively render/ fulfill the service you need. We will dispose of them when no longer necessary (for business or as a legal requirement) and when you withdraw your consent for the use and disclosure of the same by us. |
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| 6. | Disclosure When Required By Law | ||
| We will not disclose/ provide your personal data/ information except as those specified in section 3.1 (authorized representatives, third party service providers, and trusted trade partners as needed) and when required by the courts, law enforcement/ regulatory agencies, and other Government bodies. |
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| 7. | Use of Cookies | ||
| We use “Cookies” to collect/ know details on how you use our site and utilize said details to improve the function of our site and provide better service and experience to our customers. Information that we may secure from you through said cookies consist of, but is not limited to, the following: | |||
| 7.1 | Type of device you use | ||
| 7.2 | Type of browser you use | ||
| 7.3 | Your IP address | ||
| 7.4 | The websites you visited before going to our site | ||
| 7.5 | The links you clicked/ accessed |
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| 8. | Amendments | ||
| We reserve the right to amend this Privacy Policy at any given time without prior or separate notice. Your continued use of the website after the posting of such amendments shall mean that you fully understand and accept such amendments and that you agree to continue to be bound by the same. You shall therefore be responsible in checking the updated policy in handling your personal information/ data. |
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| 9. | Governing Laws | ||
| This Privacy Policy shall be governed by and construed in accordance with the laws of the Philippines. |
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| 10. | Contact Us | ||
| For any questions about our data protection policies or practices, you can communicate with us through 0917-565-3700 or 0998-530-3700 or via our live chat messaging. |
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